Customer Service

T. Trost Collection maintains high standards for the protection of privacy over the Internet. The only information we obtain about individual visitors to this website is information supplied voluntarily by the visitor. It will not be sold or shared with any other persons, businesses, agencies, or organizations.

To gauge the effectiveness of this site, we do collect some non-individually-identifiable generic information about our visitors. Specifically, our web servers automatically recognize a visitor's domain name (such as .com, .edu, etc.), the web page from which a visitor enters our site, which pages a visitor visits on our site, and how much time a visitor spends on each page. This information does not reveal a visitor's identity.

If you choose to provide individually identifiable information through this web site, it will not be disclosed to any third parties.

We are committed to safeguarding your privacy. You can feel confident that your individually identifiable information will be protected.

Questions regarding your order or specific products
Please contact us regarding any problem. Have your order number handy and call us at (888) 200-0288 or email info@timtrost.com. Our business hours are from 8:00 am - 5:00 pm, Central Time, Monday thru Friday and we will respond to messages left during non-business hours.

Shipping and Handling
T. Trost Collection ships all products by FedEx or the US Postal Service within 10 days. Delivery normally occurs within 7 days of shipping. FedEx cannot ship to a P.O. Box. Include street, apartment, or suite number. Countries outside of The United States require additional shipping costs.

Methods of Ordering
All prices at T. Trost Collection are quoted in U.S dollars and must be prepaid in U.S. funds.

Phone
Please call (888) 200-0288 during business hours.During non-business hours, please leave a message and your phone number, and we will promptly return your call. 

Payment
Mail rders made through the mail via check will be shipped upon successful clearance of the check.

Terms of Use
T. Trost Collection and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site.

The T. Trost Collection name and logos, and all related products and service names, design marks, and slogans are the trademarks, service marks or registered trademarks of T. Trost Collection All other product, trademarks and service marks contained herein are the property of their respective owners.

T. Trost Collection does not assume any legal liability or responsibility for any product or process purchased at T. Trost Collection In no event shall T. Trost Collection be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of T. Trost Collection.

Privacy/Security Policy
At T. Trost Collection, your privacy is of utmost importance to us. While information comprises the foundation of our ability to provide superior service, the trust of our customers is held in the highest of regards. We DO NOT share or sell information that we gather to any company, organization, or person outside of our organization.

Information Collection
T. Trost Collection is the sole owner of the information collected on this web site. T. Trost Collection collects information from our users' at several different points on our web site. The information (name, address, phone number, email address, and business characteristics) entered by individuals or businesses that subscribe to our site is maintained in our server database. The email addresses of those who subscribe are stored in a database that is used only to communicate new offers, specials, and information to the subscribers.

To serve you faster and with better quality, we use "cookies" technology. Cookies are small text files, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user. We use cookies to store visitors preferences, record session information, record user specific information on what pages users' access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service, customize web page content based on visitors' browser type or other information that the visitor sends. No third party has access to the information we collect this way, but if you’d rather we didn't use cookies when you visit us, you can set your browser not to accept cookies. If you do disable cookies in your browser, you may not be able to take advantage of certain personalized features enjoyed by other visitors to our web site.

Security
Information transmissions over the Internet cannot be 100% secure. However, T. Trost Collection places a high priority on security and privacy by limiting access to our site to only authorized users' who have valid passwords. In addition, T. Trost Collection maintains a firewall to protect our database from third parties.

Contact Information
T. Trost Collection reserves the right in its sole discretion to amend or modify this Privacy Policy from time to time. If you have any other questions, concerns or comments, you may contact us at the below addresses or telephone number.